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Business Process Management (BPM) is the understanding, visibility and control of business processes. A business process represents a discrete series of activity or task steps that can span people, applications, business events and organizations. BPM attempts to continuously improve processes promoting business effectiveness and efficiency while striving for innovation, flexibility and integration with technology. In other words, BPM allows companies to model, automate, integrate, monitor and optimize permanently its different business processes.

From a business perspective, some of the symptoms that could identify a process improvement opportunity include.

These symptoms indicate that the processes cannot be effectively managed and that there is most likely a lack of visibility into how the processes are performing. A BPM provides the flexibility for users to quickly develop business process applications enabling to simulate and automate their processes for greater visibility and efficiency. .

The real value of BPM comes from gaining visibility and control of the business processes. By applying technology, BPM software can activate the process, orchestrate the people, data and systems that are involved in the process, and give the business managers a view into how the process is operating, where bottlenecks are occurring and highlight possible process optimizations. Process operational metrics are automatically collected by the BPM software. Business metrics, or key performance indicators (KPIs) can also be measured to add specific process or organizational context to the data.

By using a BPM application, organizations can: Increase productivity by automating repetitive tasks and optimizing resources. Optimize workflows using process performance reports. Accelerate cycle times by eliminating bottlenecks and reducing hand-offs. Reduce costs by eliminating waste and redundancy. Mitigate corporate risks by driving policy and enforcing compliance to rules and regulations. Maximize investments by integrating existing systems. Enhance product quality. Improve customer service and satisfaction.